hero

THERE'S A PLACE
FOR YOU HERE


discover what's possible in Lincoln

Student Services Manager

University of Nebraska-Lincoln

University of Nebraska-Lincoln

Lincoln, NE, USA
USD 46k-46k / year
Posted on Jan 27, 2026
Working Title Student Services Manager
Department Housing Residence Life-1479
Requisition Number S_260042
Posting Open Date 01/28/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date) 02/11/2026
Posting Close Date
Open Until Filled Yes
Description of Work
The Student Services Manager provides direct leadership and oversight to the facilitation and management of front desk operations within the residence halls and Nebraska Unions. This position is charged with creating a strong customer experience for students, families, guests and staff who interact with our front desk locations.

As the Student Services Manager you will:
  • Ensure the continuity of the business operations of the front desks.
  • Analyze complex situations and independently determine how a policy should be applied that may impact a student’s experience.
  • Recruit, hire, and train student employees in an ongoing basis, managing various schedules, maintaining payroll processes, and supervising the student staff that work in a 24-hour front desk operation serving the campus community.
The 24-hour nature of campus life, specifically within the residence halls, means that holiday, night and weekend commitments are necessary at times. This is a position that involves a great deal of time moving between several managed locations and a comfort with creating casual conversations to make the best experience for our staff and the constituencies they serve.


About Us:
At the University of Nebraska-Lincoln, we’re proud to be consistently recognized by Forbes as a top employer, known for our welcoming and supportive work environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace, it’s a place to build your career and make a real impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:
  • Ample paid time off, including vacation, sick leave, parental leave, and holidays
  • Comprehensive insurance options including medical, dental, vision, and life
  • Employee & dependent scholarship program to pursue higher education
  • Generous retirement plans with a university match


The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.
Minimum Required Qualifications
  • Bachelor’s degree with 1 year of experience in customer service setting.
  • Experience with administrative processes.
  • Experience supervising.
  • Demonstrated experience in interpreting policies and making decisions.
  • Ability to understand, interpret, apply and communicate information.
  • Demonstrated ability to apply analysis, policy and logic to complete processes.
  • Ability to learn and disseminate knowledge of activities and services provided by other departments within the Student Life and the University.
  • Ability to use a variety of office related machines, equipment, and access systems.
Preferred Qualifications
  • Experience supervising a large team.
  • Experience with customer service in a university setting.
  • Experience with administrative processes in a university setting.
  • Experience with payroll and/or scheduling systems.
  • Experience with mail services and/or delivery systems.
  • Experience working with college students.
Pre-Placement Driving Record Review Required No
Physical Required No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No
Criminal History Background Check Required Yes
Posted Salary $46,000/yr minimum
How to Apply
Click on “Apply to this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.
For questions or accommodations related to this position contact
Cassie Roth
4024721065
croth4@unl.edu

Job Category (old) Managerial/Professional
Job Type Full-Time
Alternate Work Schedule (if other than 8-5) Includes some evening, weekend and on call rotations
Work Location (City, State) Lincoln, NE
Position funded by grant or other form of temporary funding? No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date