Customer Service Representative

If you excel at connecting with people, using strong communication and problem‑solving skills, and creating positive customer experiences, we want to hear from you! As a Customer Service Representative, you will play a vital role in supporting our subscribers and contributing to the continued strength and growth of the local news and information.

Position Responsibilities

• Responsibilities include, but are not limited to, successfully handling customer calls and emails, resolving billing and service issues, audience growth, audience retention and various administrative duties.
• This position works with the circulation/subscription department.

Knowledge, Skills, & Abilities

• Strong written and verbal communication skills, problem-solving skills, time management skills and active listening skills. Working knowledge of Excel is a plus.
• This is an in-office position Monday through Friday 8am-5pm.

Education & Experience

• High School Diploma required

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.