• Meets with departments and business units across the electric utility to understand business processes, document requirements, and identify opportunities for improved reporting, analysis, workflow, and decision support.

• Develops process maps, problem statements, business requirements, and solution concepts that clearly describe current processes, handoffs, pain points, root causes, and desired future improvements.

• Manages load research functions, including maintaining load research data, developing and reviewing stratified sample designs, performing statistical analysis of customer usage, and communicating results for planning, ratemaking, and business decision-making purposes.

• Applies structured problem-solving, continuous improvement, and practical operations analysis methods, including Lean Six Sigma and DMAIC concepts when appropriate.

• Designs, builds, tests, maintains, and enhances dashboards, reports, data models, and analytical tools using Power BI, Excel, Microsoft Fabric, ERP data, and other approved business intelligence platforms.

• Prepares and presents findings, dashboards, recommendations, and user documentation to leadership, subject matter experts, and cross-functional teams in a clear and actionable manner.

• Maintains documentation of report logic, data definitions, assumptions, business rules, process maps, and solution requirements to support transparency, repeatability, and ongoing maintenance.

• Keeps current on business intelligence tools, utility business processes, data visualization practices, and process improvement methods to recommend practical improvements to existing tools and processes.

CORE COMPETENCIES

Successful candidates will embody LES's core competencies of Accountability, Adaptability, Communication, Customer Focus, Initiative, and Teamwork. These behaviors are integral to how we work, collaborate, and serve our customers, helping us maintain a high-performing and customer-centered organization.