POSITION SUMMARY
Performs all activities relative to the warranty claims process.
ROLE AND RESPONSIBILITIES
* Analyzes claims to determine warranty eligibility and submits information to manufacturer for
reimbursement consideration
* Codes warranty claims accurately and efficiently to ensure a high claim acceptance rate
* Maintains accurate records of all warranty claims with manufacturer credit statements and documents all
claims activity
* Reconciles outstanding warranty claims with manufacturer credit statements and documents all claims
activity
* Investigates outstanding claims and submits an appeal to manufacturers for payment when necessary
* Confers with various departments and manufacturers in order to complete the warranty claims process
* Establishes and maintains positive working relationships
* Updates warranty department manuals as needed and suggests process improvements
* Receives and carries out instructions
* Maintains regular and predictable attendance
* Performs other duties as assigned.