Serves as a cross-functional resource supporting Accounts Receivable, Rating, Billing, and Corporate Accounting by identifying revenue process issues, researching root causes, coordinating resolutions, maintaining key revenue data resources, and reporting progress to leadership. This role uses data, systems knowledge, and strong communication skills to improve efficiency and support revenue integrity.

 

• Researches revenue process issues related to billing, rating, collections, and accounting to identify root causes and resolution paths.
• Coordinates open cases and projects across departments, tracks progress, and reports status, trends, and resolution updates to leadership.
• Reviews customer accounts, billing records, rating information, adjustments, and documentation to identify discrepancies and process improvement opportunities.
• Uploads invoices, backup documentation, and required records to customer portals and web-based systems.
• Monitors payment status, cash application exceptions, and revenue workflows to support department priorities.
• Maintains customer profiles, rating references, CRM data, and other revenue-related data resources.
• Assists with standardized procedures, reference materials, workflow guides, reports, dashboards, and data analysis.
• Works with business users and technical teams to document system issues, enhancement requests, and improvement opportunities.
• Performs data research, auditing, reconciliation, exception management, and reporting using SQL, Tableau, Copilot, and other business applications.
• Serves as a liaison between departments to support accountability, communication, and timely issue resolution.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.