Position Summary

Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees of the organization, so that risk management freight exceptions and OS&D reports may be processed.

Role and Responsibilities

• Receives Risk Management calls and reports related to occurrences of freight OS&D (over, short and damaged), freight exceptions, load shift, overweight, freight rework, and hazardous materials.

• Maintains Risk Management information and procedures, including customer and vendor contact information.

• Processes Risk Management correspondence to appropriate involved parties as needed.

• Reports OS&D occurrences and freight exceptions in accordance with customer requirements.

• Administers the process of tracking, securing, and redelivering rejected freight.

• Assists in determining salvage of refused freight and participates in salvage sales.

• Researches, compiles, and tracks reports, spreadsheets, and correspondence related to customer freight exceptions.

• Processes OSD related payments and logs financial information in occurrence records.

• Establishes and maintains positive working relationships with others.

• Receives and carries out instructions.

• Maintains regular and predictable attendance.

• Performs other duties as assigned.