Client Services Associate (County)

City of Lincoln
City of Lincoln

Customer Service

Lincoln, NE, USA

Posted on Nov 5, 2026

Job Posting Information

The Public Defender's Office seeks a detail-oriented Client Services Associate to provide administrative, clerical, and customer service support. This position assists attorneys and staff by managing files, maintaining records, processing legal documents, and serving as a point of contact for clients and visitors.

Key Responsibilities
  • Greet visitors and direct them to the appropriate staff member or courtroom.
  • Answer phones, relay messages, and schedule appointments.
  • Provide information regarding court dates and case-related inquiries.
  • Open, close, scan, file, and maintain electronic and physical case records.
  • Prepare correspondence, legal documents, and other office materials.
  • Process jail communications and route information to attorneys.
  • Distribute mail, faxes, reports, and office communications.
  • Maintain file storage systems and records retention requirements.
  • Assist with inventory, office supplies, copying, and general clerical duties.
  • Serve as backup receptionist as needed.
  • Support a collaborative office environment and comply with all county policies and procedures.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience
  • Administrative, legal, clerical, or customer service experience.
  • Proficiency with computer software and office equipment.
  • Strong organizational, communication, and customer service skills.
  • Ability to handle confidential information and manage multiple priorities.
Minimum Qualifications:
Graduation from senior high school or equivalent, supplemented by experience in general office and clerical work; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.