Client Services Associate (County)
Customer Service
Lincoln, NE, USA
Posted on Nov 5, 2026
Job Posting Information
- Graduation from senior high school or equivalent, supplemented by experience in general office and clerical work; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.
The Public Defender's Office seeks a detail-oriented Client Services Associate to provide administrative, clerical, and customer service support. This position assists attorneys and staff by managing files, maintaining records, processing legal documents, and serving as a point of contact for clients and visitors.
Key Responsibilities- Greet visitors and direct them to the appropriate staff member or courtroom.
- Answer phones, relay messages, and schedule appointments.
- Provide information regarding court dates and case-related inquiries.
- Open, close, scan, file, and maintain electronic and physical case records.
- Prepare correspondence, legal documents, and other office materials.
- Process jail communications and route information to attorneys.
- Distribute mail, faxes, reports, and office communications.
- Maintain file storage systems and records retention requirements.
- Assist with inventory, office supplies, copying, and general clerical duties.
- Serve as backup receptionist as needed.
- Support a collaborative office environment and comply with all county policies and procedures.
- Administrative, legal, clerical, or customer service experience.
- Proficiency with computer software and office equipment.
- Strong organizational, communication, and customer service skills.
- Ability to handle confidential information and manage multiple priorities.


