Solid Waste Customer Service Assistant
Customer Service
Lincoln, NE, USA
Job Posting Information
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Lincoln Transportation and Utilities, the City's largest department is seeking a Solid Waste Customer Service Assistant to join the Solid Waste Management division. This is public contact work providing specialized clerical services to customers utilizing the landfills and the maintenance of related records.
Work involves processing each load entering the disposal facility in accordance with established policies and procedures; responding to questions from customers; and maintaining a variety of records related to waste loads entering the facility.
Work Schedule: Full-time position requires daily hours that can vary between 6:15 a.m. and 6:15 p.m. Part of the regular schedule may include weekends and holidays.
Nature of Work/Examples of Work Performed
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- Create and provide customers with a printed ticket for transactions
- Prepare deposit slips and complete off-site bank deposits.
- Document waste receipts so that regulatory and financial records are created.
- Route customers through the desired traffic pattern.
- Open/close entrance and exit gates, arm/disarm security alarms, lock safe and doors, position surveillance cameras.
- Use video cameras to monitor customer traffic patterns and to perform security related tasks so that exposure to criminal activity is minimized.
- Distribute information to customers including printed materials.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience
Bilingual skills desired.
Minimum Qualifications/Necessary Special Requirements
Graduation from high school or equivalent and six months of experience in public contact-related work, handling money, and in the use of a video display terminal and electronic keyboard; or any equivalent combination of training and experience that provides the desirable knowledge, abilities, and skills.


