This position performs specialized administrative, technical, and customer service functions related to water operations support, scheduling, work order coordination, customer communication, and operational tracking. The role supports field operations by maintaining accurate records, coordinating appointments, tracking projects, and helping ensure efficient daily operations across multiple service areas.

LTU is comprised of nearly 600 employees dedicated to delivering reliable transportation and utility services to the community. We value professionalism, accountability, innovation, teamwork, and public service.

Technical & Water Service Support

• Provide accurate and timely information to staff, contractors, customers, and the public regarding water operations and service activities
• Support operational programs including Construction, Meter Replacement, Cross Connection Control, and Water Service operations
• Manage operational events including taps, service lines, meters, inspections, appointments, and related work orders
• Initiate, update, track, and close work orders and operational events within Beehive and other systems
• Enter, maintain, review, and verify operational data and records for accuracy and completeness
• Coordinate scheduling activities and maintain appointment calendars for field operations and customer service requests
• Research missed appointments, service issues, and operational discrepancies and prepare appropriate customer correspondence
• Review and reconcile daily operational events to ensure scheduling accuracy and proper workflow coordination
• Communicate with customers regarding service requirements, operational updates, scheduling changes, and follow-up activities
• Organize, maintain, and process operational documentation, reports, field records, and technician-related materials
• Run reports and perform quality checks on operational work orders, tracking systems, and project activities
• Coordinate with supervisors and operational staff to support workflow efficiency and project completion
• Handle customer concerns and coordinate dispatch or communication with appropriate personnel
• Maintain and update procedure manuals, operational records, and standard operating procedures
• Support ongoing training, cross-training, and process improvement initiatives

Customer Service

• Assist walk-in and phone customers in a courteous, professional, and efficient manner
• Schedule appointments and coordinate customer service requests related to water operations activities
• Prepare operational correspondence, notices, reports, and documentation as assigned
• Perform data entry, filing, records management, bulk mailing preparation, and other administrative duties
• Enforce established visitor sign-in and facility security procedures
• Support special projects, meetings, and departmental operational needs
• Communicate operational concerns, workflow issues, and customer service matters to supervisors as appropriate

Teamwork & Professionalism

• Maintain strong working relationships with staff, officials, and the public
• Demonstrate reliability, accountability, and consistent attendance
• Promote a respectful, positive work environment
• Work independently and show initiative
• Complete all required training and certifications

Additional Duties

• Maintain organized workspaces and documentation
• Participate in cross-training and process improvement
• Perform other duties as assigned

• Strong organizational and multitasking skills
• Experience with data entry and tracking systems
• Excellent communication and customer service skills
• Ability to handle high-volume, detail-oriented work
• Proficiency in Microsoft Office or similar tools
• Ability to work independently and as part of a team
• Experience in utilities, construction coordination, or municipal services
• Familiarity with databases