Imaging Specialist
Lincoln, NE, USA
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers
ESSENTIAL FUNCTIONS
55% Processes incoming documents for critical business processes including new business, agent contracting, claims, client services, worksite, and group, which includes:
- Sorting by document, product type, claim type and agent forms.
- Preparing documents with accurate barcodes.
- Preparing documents for scanning.
- Indexing to correct company code, product type and general data type.
- Checking quality for readability; and
- Following and meeting established customer service levels for these functions.
20% Prepares documents for post issue retention in imaging software, which includes:
- Preparing documents for scanning.
- Checking quality for readability.
- Indexing to accurate policy number, policy owner and document type; and
- Following and meeting established customer service levels for these functions.
10% Responding to business partner requests, which includes:
- Taking phone calls and receiving emails; and
- Following and meeting established customer service levels for these requests.
10% Mail Center assistance with preparing incoming and outgoing mail, which includes:
- Assisting with opening morning mail.
- Assisting with hand stuffing policies and documents into envelopes for metering.
- Assisting with hand stuffing documents into envelopes for metering.
- Assisting with mail center closing duties.
5% Performs other functions, which includes:
- Assisting with process improvement planning and implementation.
- Assisting with and participating in team functions and events; and
- Assisting in special projects and other related duties as requested.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
- Two to four years of office experience required.
- Consistent and reliable attendance is an essential function to this position.
- Imaging and insurance experience beneficial.
- Ability to organize work and/or projects.
- Ability to type 40 words per minute required.
- Professional oral communication skills required.
- Talent required in values, work intensity, achiever, positivity, resourcefulness, command, relationship, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
- Associate degree or equivalent in related field required.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
- Ability to work 40 hours within flex-time guidelines required.
- May require some overtime to complete functions of position.