Application Support Analyst
IT, Customer Service
Lincoln, NE, USA
Posted on Jul 29, 2026
Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: www.assurity.com/careers
ESSENTIAL FUNCTIONS
45% Recurring Operational Tasks & Reporting
- Process and validate recurring daily, weekly, and monthly system tasks.
- Execute operational jobs and ensure timely completion of scheduled processes.
- Generate, review, and distribute recurring reports to stakeholders.
- Reconcile data discrepancies and escalate anomalies as needed.
- Maintain documentation for recurring processes and identify opportunities for automation or efficiency improvements.
- Ensure data accuracy and compliance with internal standards.
25% Testing, Project Support & Product Setup (Administration System)
- Execute system, integration, regression, and user acceptance testing for enhancements and defect fixes.
- Develop and maintain test cases, test data, and test documentation.
- Support product configuration and setup within the administration system, ensuring accuracy and compliance with business requirements.
- Validate configuration changes and system updates prior to production deployment.
- Assist in project implementation activities, including data validation and functional verification.
- Collaborate with project teams to ensure requirements are clearly understood and properly tested.
20% Production Support & Troubleshooting
- Monitor, triage, and resolve production incidents and service requests.
- Perform root cause analysis and document findings, resolutions, and preventive measures.
- Troubleshoot application defects, data discrepancies, system configuration issues, and integration failures.
- Collaborate with development teams to implement code fixes and configuration updates.
- Support deployments and validate post-production releases.
- Maintain clear communication with stakeholders regarding issue status and resolution timelines.
- Identify opportunities to improve system stability, monitoring, and support processes.
10% Professional Development & Miscellaneous Responsibities
- Participate in ongoing training to enhance technical, analytical, and system knowledge.
- Stay current with system updates, development tools, and industry best practices.
- Contribute to team process improvements and documentation updates.
- Assist with ad hoc assignments, cross-training, and special initiatives.
- Support knowledge sharing and mentoring within the team.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
- 2+ years of experience in software development support, application support, or technical analysis.
- Experience with managing and resolving high priority requests.
- Strong analytical and problem-solving skills.
- Experience with SQL and database querying.
- Understanding of SDLC and testing methodologies.
- Ability to manage recurring operational responsibilities while responding to urgent production issues.
- Strong written and verbal communication skills.
- Experience with insurance or financial services administration systems.
- Familiarity with system configuration and product setup.
- Experience with batch processing and job scheduling tools.
- Exposure to scripting or programming languages (e.g., C#, Java, PowerShell, Python).
- Experience working in Agile or hybrid development environments
EDUCATION AND CERTIFICATION REQUIREMENTS
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
- May require work over 40 hours a week to complete functions and expectations of the position.
- May require availability to participate in night & weekend "on-call" rotations for production-level system and application outages.
- Note: We are not currently considering applicants in CA, CO, CT, DC, HI, IL, MA, MD, MN, NV, NJ, NY, RI, VT, WA, for this position.